![]() Make sure your HDMI cable is functioning properly by testing with another device. ![]() It may seem obvious, but for any of the issues listed below be sure to check your HDMI connections. For the purposes of this troubleshooting guide it is assumed that your device has a compatible resolution. Performing the following processes listed below will help to determine if there is a configuration issue or if your adapter is defective. In rare instances, you may find that after following the instructions as described in the User Manual for your SuperSpeed USB 3.0 to HDMI/DVI Adapter (SKU: 103046) you are unable to get audio, video, or both.
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